Whenever you travel, you have to go through numerous tolls on highways. Every toll requires you to pay a fee, which used to take a lot of time as the payment was majorly done through cash. With the introduction of the FASTag system, the NHAI has made it easy to make toll payments. Using FASTag, individuals can now make toll payments automatically, where the fee is deducted directly from the individual’s FASTag account.
However, you may face difficulties in making toll payments if your FASTag is blacklisted. A FASTag can be blacklisted or suspended for many reasons, making it ineligible for direct toll payments. Hence, it is ideal to know how to reactivate a blacklisted FASTag. This blog will serve as a guide to reactivating a blacklisted FASTag.
Reasons for FASTag blacklisting
Here are some reasons why your FASTag may be blacklisted:
- Insufficient balance: Most FASTag issuing institutions, such as banks and NBFCs, require the user to maintain a minimum balance in their FASTag account, typically Rs. 100. Your FASTag may be blacklisted if you do not maintain the minimum required balance.
- Legal violations: Legal violations may become the reason for your FASTag being blacklisted. If your vehicle has violated any toll-related law, such as using your personal vehicle’s FASTag on a commercial vehicle, a law enforcement agency may blacklist your FASTag.
- Outdated KYC: Know-your-customer information is necessary to open a FASTag account. However, it must be regularly updated to ensure effective compliance. If you fail to provide up-to-date KYC information to the issuing institution, it may blacklist your FASTag for non-compliance.
- Penalties: If you were levied with any penalty for a toll violation and you haven’t paid it yet, you FASTag may get blacklisted.
- Suspicious activities: If your FASTag account shows suspicious activities or transactions, such as using the same FASTag on two different vehicles, the issuing institution may blacklist it.
- Incorrect information: If the vehicle registration number is wrong on the FASTag, it may get blacklisted.
Guide to reactivating a blacklisted FASTag
Here are the steps you should consider taking for reacting to your blacklisted FASTag:
Check FASTag balance
Log in to your FASTag account using the right credentials and check the current balance. If the balance is lower than the required minimum, recharge it through a trusted third-party online marketplace or platform. Once the recharge is complete, it will reactivate.
Check vehicle information
If your FASTag account shows the wrong vehicle registration number, it must be the reason for it to get blacklisted. Log in to your FASTag portal and see if there is any option to change the vehicle registration number. If not, contact customer care to learn the process for changing the vehicle registration number. Once it is corrected, your FASTag will be reactivated.
Contact customer care
If you identify that the FASTag issuing institution has blacklisted your FASTag for some reason, contact the customer care. You can ask them about the main reason for blacklisting your FASTag. Once you identify the reason, you can ask the customer care executive about the process you must follow to reactivate your FASTag. Follow the communicated process, and once completed, the institution will reactivate your FASTag.
Update KYC information
If you identify non-compliance as the reason for your FASTag being blacklisted, it means that your FASTag account’s KYC information is not up to date. In such a case, contact customer care and ask about the KYC updation process. They may ask you to provide some documents, such as a copy of your PAN card, Aadhaar card, vehicle RC, etc.
Conclusion
FASTag is one of the most fundamental systems for travellers who want to cross tolls and make seamless toll payments. However, if your FASTag is blacklisted for some reason, you will be unable to make automatic toll payments. Such a scenario will require you to use cash for toll payments, including a 100% penalty. Hence, it is important to identify the FASTag blacklisting reason and ensure you resolve it as soon as possible. Now that you know the process of reactivating your blacklisted FASTag, you can ensure seamless toll payments.